MAINTENANCE AND REPAIR
At Habitat Property, we prioritize the comfort and well-being of our tenants. We understand that maintenance issues can arise from time to time, and we are here to promptly address them. Our dedicated maintenance team is committed to ensuring that your rental property remains in optimal condition throughout your tenancy.
Reporting Maintenance Issues:
If you encounter any maintenance problems or repairs needed in your rental property, please follow the steps below:
Contact us: To report a maintenance issue, please reach out to our maintenance team using one of the following methods:
Call our office during business hours, and our team will provide you with the appropriate contact information for reporting maintenance issues.
Submit an online maintenance request form on our website. Please provide detailed information about the issue, including the location and nature of the problem.
Urgent or Emergency Repairs: If you are experiencing an urgent situation that requires immediate attention, such as a major water leak or electrical fault, please contact our emergency hotline. We will provide you with the emergency contact information to reach our team 24/7.
Provide necessary details: When reporting a maintenance issue, please ensure to provide the following information:
Your name and contact information.
The address of the property where the issue is occurring.
A detailed description of the problem, including any relevant photographs if possible.
Any specific instructions or access details that may be required for our maintenance team to address the issue effectively.
Communication and Updates: Once you have reported a maintenance issue, our team will promptly assess the situation and take the necessary steps to resolve it. We will keep you informed about the progress of the repair, including scheduling any necessary appointments or coordinating with external contractors.
Please note that response times may vary depending on the nature and urgency of the issue, but we strive to address all maintenance requests as quickly as possible.
Emergency Contact Information:
For urgent situations outside of our regular office hours, we provide an emergency hotline to assist you. This emergency contact information will be provided to you during your tenancy, ensuring that you can reach us 24/7 for immediate assistance.
Remember, your safety and satisfaction are important to us. We appreciate your cooperation in promptly reporting any maintenance issues that arise. Our team is here to ensure that your rental property remains a comfortable and well-maintained home throughout your tenancy.
Please note that for any repairs resulting from tenant-caused damage or negligence, you may be responsible for associated costs as outlined in your tenancy agreement.
